Automated voice messaging (AVM)
Automated voice messaging allows you to communicate with customers using pre-recorded voice messages sent to both landline and mobile phones.
Technology
We are committed to remaining one step ahead of our clients' communications needs and consumer communications preferences. Our mission is to enable enterprises to communicate quickly and efficiently with the right customer, at the right time, with the right message, using the right channel, to drive the right results.
SMS & enhanced SMS
Our interactive text messaging solution lets you engage with customers with personalised and fully automated messages.
Form builder & surveys
Links forms to text messages to engage with customers individually for payments, feedback forms, or even event bookings.
Email customers directly with personalised, automated messages integrated with your voice message campaigns.
Hosted dialler
The hosted dialler is designed to improve call centre efficiency by offering up additional functionality to call centre agents.
Live chat & AI chatbots
Chatbots can perform all the tasks a human agent can and conversations are easily passed between chatbot and human agent.
WhatsApp, Apple Business, Facebook and Google RCS
Telsolutions' messaging solutions work across all the major messaging platforms.
Data enrichment
Sometimes, when we're given contact information, key details that we need are missing. Data enrichment helps fill the gaps with credible information relating to a contact.
IVR call deflection
Our IVR deflection system offers customers alternative methods of communication when your call centre is busy.
Analytics and reporting
We provide robust, intelligent analytics and reporting for all our services, providing management reporting and insight into the next steps.