2023 - IRRV Scottish Conference & Exhibition
THE SCOTTISH CONFERENCE & EXHIBITION
6 & 7 September 2023 - The Crowne Plaza, Glasgow
The Cost of Our Future
2023 Seminar series (Autumn) - Innovation in customer engagement
The Autumn series of Telsolutions popular seminar session links well to the previous series. Its focused on subjects of interest to local government iniatives for digital communications. Presented by Daniel Pearce.
Places are limited and will fill up fast. The seminars are 40 minutes in duration and free to attend.
2023 - IRRV Telford Annual Conference - Daniel Pearce discusses - Conversational debt management & resolution using responsible AI.
4 - 6 October 2023 - The International Centre, Telford
LACEF Conference 2023 - Birmingham
Established in 1997 LACEF aims to raise the standards & promote best practices in Local Authority debt collection.
2023 Seminar series (Summer) - Innovation in customer engagement
Telsolutions popular range of seminars for revenue, benefits and enforcement professionals.
IRRV Spring Conference
2023 May - Telsolutions are again pleased to exhibit at the IRRV Spring Conference for the last time held in Leeds.
Telsolutions and partners 2nd Annual Innovations in Recoveries Conference
The new Local Authority Innovation Conference is an opportunity for local government revenues officers to gather, discuss and experience emerging ideas and technologies affecting the profession.
2023 Seminar series (Spring) - Innovation in customer engagement
Telsolutions popular range of technology seminars for local govermnent continues this Spring.
Telsolutions and oneSource Debt Resolutions Services
Telsolutions are pleased to announce the launch of two new services in collaboration with oneSource Debt Resolution Services, providing enhanced customer communications whilst helping individual customer cases in arrears. As a world first, oneSource Debt Resolution Services are the first enforcement organisation to use Rich Communication Services (RCS) to engage with customers, replacing basic SMS text messages. RCS with workflow, opens the door to help both parties reach better outcomes, with messages that help and guide the customer to support services.
oneSource Debt Resolution Services have also introduced avatar AI videos. Informational videos incorporated into proactive customer communications are used to support and explain processes that effect customers. Some customers find it easier to have processes explained to them, and these new videos are an important tool to make information as accessible as possible.
Daniel Pearce from Telsolutions says “working with such an innovative and forward-thinking organisation such as oneSource Debt Resolution Services is fantastic. We have a great partnership to constantly look at new techniques to improve efficiency and recovery rates”.
Telsolutions collaborate with LB Southwark Council and Cisco Webex to launch the first Rich Communication Services project
Telsolutions are pleased to release a fantastic new case study in collaboration with London Borough of Southwark and technical partner Cisco Webex.
Rich Communication Services are designed to be the next generation of secure messaging to replace SMS text messaging to customers. Proven to be more effective than existing messaging, this is a jump forward to help Southwark and its customers reach better outcomes. For more information on RCS Messaging and to obtain a copy of this case study, please contact Daniel Pearce.