Telsolutions and partners - Local Authority Innovation Conference June 2022
The new Local Authority Innovation Conference is an opportunity for local government revenues officers to gather, discuss and experience emerging ideas and technologies affecting the profession.
During 2020 and 2021, business as usual, for recoveries and enforcement, stopped completely, however our habits and behaviour shifted greatly regarding how we commerce and engage with official bodies for recoveries. Without the adoption of new processes, new technologies and ideas, recoveries will be out of sorts with customers and recoveries severally impacted.
The objective of the Innovation Conference is to openly discuss, demonstrate and where possible, showcase live, practical, and effective innovative solutions for recoveries and enforcement.
Its organisers Telsolutions and their partners who all specialise in services for recoveries, will exhibit the next generation of technologies and service excellence in our industry place.
After a long period of uncertainty, we are looking forward to seeing everyone in the same room again. The conference will be held at City Hall in the stunning city of Cardiff. This is a free to attend conference for the Friday 10th June 2022 limited to two places per authority. Please contact Claire on [email protected] for any enquiries or booking information.
Telsolutions enter a new era with Contact Portal
December 2021 - Telsolutions announce the retirement of its Engage service platform. 'After more than 15 years service the platform is to be retired this month ending a long relationship & friendship with Genesys', said Telsolutions CEO Rob Perry. Services and all users have been migrated over to Telsolutions Contact Portal platform which will pave the way into the future.
Contact Portal and Telsolutions new partnerships have been carefully selected and integrated enabling customers and their service applications to be taken to the next level with best in class services at the cutting edge of customer engagement. Rob Kelly - company secretary and outbound dialler expert.
The pandemic has changed our habits and the behaviour affecting how customers use digital communications. Digital engagement can adapt and adjust quickly to meet these changes & far more efficiently than any historic processes. Contact portal and our new partnerships will be a quantum leap for clients into what is possible to achieve and the outcomes. We are all excited by the possibilities and ideas being delivered into 2022 - Daniel Pearce - Director of business and service development.
October 2021 - Local Authority Civil Enforcement annual conference
Telsolutions are again proud to support, exhibit and present at this excellent conference, this year held in York. For over 20 years the conference brings key members of staff from local government and enforcement together. This year Daniel Pearce will present again - Future collection techniques for enforcement services. Exploring developments in technologies & conversational commerce trends.
October 2021 - IRRV Conference Telford - Telsolutions and Daniel Pearce presentation on the future of collection processes
Telsolutions are pleased to be exhibiting and presenting at this years IRRV Annual Conference and Exhibition. 6 to 8 October 2021, Telford International Centre.
Alongside the excellent conference agenda and exhibition, Daniel Pearce - Director will be presenting in the local taxation and revenues seminar - The Day-to-Day Impact of Covid-19 on the Future of the Collection Process. Exploring developments in technologies & conversational commerce trends & how this can be used for income applications.
Telsolutions Partners for Print
Telsolutions has teamed up with print service provider, Datagraphic, to add secure physical print capabilities to current digital communications.
Telsolutions is renowned for highly effective digital messaging services – for revenue collection and customer engagement programmes – in local government and enforcement teams. And, it is always seeking to innovate contact strategies further.
Over the last 12 months, the switch to digital communications has been accelerating. However, evidence shows physical mail is often still needed. Production and distribution of print can be challenging, as Daniel Pearce, Director of Business Development, explains:
"Many organisations are on a digital transformation journey. But, consumer preferences, data availability and legislation may prevent 100% electronic output, and force teams to still process physical letters. These print processes can often be inefficient and expensive due to fluctuating quantities, rising postage costs and restrictions on staff and equipment."
Daniel continues; "It's no surprise then, that Hybrid Mail services – where print files transfer securely online to a third-party printer for production and distribution – are exploding in popularity.
We know clients need this print channel, and have been looking to make it part of our multi-channel offering. With Datagraphic's capabilities, we've found the ideal partner."
Having worked together for many years, Telsolutions and Datagraphic share an appetite for innovation, agility and best value. Whilst holding many of the same recognised Standards on data security and service levels.
By aligning its digital messaging solutions with Datagraphic's Aceni Hybrid Mail options, Telsolutions can now offer clients digital and physical document production from a single data file. This will make it easier, faster and more cost-effective for clients to deliver digital transformation across all their communication channels.
Datagraphic's Business Development Manager, Adele Tomlinson, comments:
"With more than 30 years experience and capacity to output 400 million print and mail items, Datagraphic is looking forward to working with Telsolutions and its clients.
We know during 2021, effective multi-channel communications will be essential for revenue collection and customer engagement. Clients will need to focus their limited resources on customer contact strategies and more favourable outcomes: rather than production challenges.
As the UK's leading provider of secure same-day Hybrid Mail solutions, we know the value paperless working brings to teams. We've seen the productivity improvements they can achieve, especially when combined with digital communications.
Hybrid Mail makes physical document production as easy as digital to deliver: especially with teams working from home. Its pay-as-you-use pricing model needs no capital investment or software license fees. Plus, it's easy to set-up without IT resources.
Imagine having a factory at your fingertips ready to produce and post documents the same day: without you touching a sheet of paper! Also, ultimately reducing postage costs makes complete sense. I'm looking forward to proving the results we can achieve together."
Telsolutions clients have a great opportunity here to accelerate their digital transformation. They gain access to physical production capabilities and digital expertise to deliver real multi-channel communications without the effort or expense of managing fragmented systems and teams.
If you would like more information on Telsolutions multi-channel communications in partnership with Datagraphic, please contact: Daniel Pearce – 01279456679 – [email protected]
Vacancy - Technical service developer
Telsolutions are seeking an enthusiastic entrant to join our team
building customer engagement services, communications tools & (AI)
Artificial Intelligent chatbot services. We offer a wide range of services, business applications and customers in a rapidly growing business.
The role requires a positive & proactive attitude with excellent customer management skills. Experience and skills in coding are essential and you must be based in the UK. Essex or the S-East would be advantageous.
Salary is negotiable. Position available for immediate start.
Contact: Daniel Pearce — [email protected]
01279 456 679
November 2020 - Telsolutions launch new Working From Home solutions
Monday 2nd November 2020
Telsolutions announce the upgrade and launch of it’s popular Working From Home, virtual contact centre solution that enables recovery staff to continue customer engagement using secure, best in class communication services.
Since the launch of Working From Home in March 2020, local authority revenue recovery teams and enforcement firms were able to continue customer engagement with staff based from home, securely and productively.
The service offers the full range of customer engagement services blended into proactive campaigns. Opposed to staff having to manually contact customers and trying to manage higher than usual inbound call volumes, this upgraded solution now incorporates Chatbots to manage customer queries.
Staff working from home pose several challenges from productivity, security and monitoring. Telsolutions Working From Home Solution solves all of these issues whilst encouraging customers to self-serve. This service is implemented with very minimal support from IT resources and can typically be up and effective in 48hrs.
For more details and to discuss this, please contact Daniel Pearce
October 2020 - Telsolutions run the 3rd in the series of Webinars - Messaging Chat & Chatbots for Revenue Recoveries
Wednesday 21st October - 11am & 3pm
We would like to invite local authority revenue managers & interested officers to a forthcoming seminar/webinar for using Messaging Chat & Chatbots for recoveries - migrating to digital engagement.
Telsolutions are pleased to announce a series of free-to-attend, hosted Webinars. 40mins - 1hr in duration.
The seminar/webinar will demonstrate, display, and discuss how chatbots & messaging chat is changing customer contact for recoveries and what can be achieved. It will showcase the latest developments and services, including the introduction of AI (Artificial Intelligence) for customer engagement.
Presentation by Daniel Pearce
Places to attend this seminar are limited & on first come, first serve basis. If you would like to attend please use the contact page on the website.
September 2020 - Telsolutions have successfully registered for the G-Could 12 Framework
Telsolutions have successfully registered for the G-Could 12 Framework. Our proactive customer engagement services are available listed under:
Cloud hosting - Cloud hosting services are cloud platform or infrastructure services that can help buyers:
- Deploy, manage and run software
- Provision and use processing, storage or networking resources.
July - Telsolutions complete the 1st series of Webinars - Soft customer contact for recoveries. COVID 19
Telsolutions launched a series of online seminars, with the first in the series being presented by Daniel Pearce regarding Soft customer contact for recoveries. As the COVID 19 pandemic affects our lives and all business, the seminar demonstrates simple and low cost techniques for re-starting debt recovery. Content is based on shared learning from our customer base.
Since the lockdown in March, communications with customers and businesses has had to adapt, promoting digital contacts from a nice to have capability to an essential channel for immediate contact.
The webinar was 4 times over subscribed and will be repeated this autumn. For more details, please use the contact us link.