2025 09 - Generative AI - IRRV Scottish Conference
Telsolutions and Daniel Pearce are pleased to again be supporting, exhibiting and speaking at the 2025 conference.
Generative AI for Practical Debt Management Daniel Pearce, Director, Telsolutions
4th September 2025
09.00
Registration And Exhibition Opens
09.30
Presidential Address
Tony Rosenthal, IRRV Scottish Association President
09.40
Council Tax Reform
James Messis, Scottish Government
10.15
Pensioner Income Maximisation
Paula Doherty, Revenues and Benefits Operations Team Leader, Dumfries & Galloway C,
10.45
An Update from the DWP
Clare Elliott, Head of Local Authority Partnerships, Engagement and Delivery, DWP
11.15
Refreshment Break
11.45
Generative AI for Practical Debt Management
Daniel Pearce, Director, Telesolutions
12.15
The Story of Revenue Scotland – Creating a High Performing Tax Authority
Elaine Lorimer, Chief Executive, Revenue Scotland
Neil Ferguson, Head of Corporate Functions, Revenue Scotland
12.45
Income Management What an LA can do
Audrey Whyte, Benefit Take Up Campaign Lead, Citizens Advice and Rights Fife
13.15
Lunch Break
14.00
Excellence in Education and Staff Development
Jenni Craig, Director – Resilient Communities, Scottish Borders C
Gillian Young, Customer Advice and Support Manager, Scottish Borders C
Rachel Stewart, Revenues Lead Officer, Scottish Borders C
Improving Revenues in Temporary Accommodation
Sheila Haig, Customer Manager, Transactions – Assessment and Finance, City of Edinburgh C
Excellence in Social Inclusion
Lynn Brady, Revenues & Benefits Service Manager, Perth & Kinross C
Nicola Sutherland, Team Leader, Welfare Rights and Welfare Fund, Perth & Kinross C
15.30
Close of Conference
Gordon Anderson, IRRV Scottish Association Vice President
15.45