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2023 Seminar series (Autumn) - Innovation in customer engagement

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Please contact Grace or Dan for more details and to book your space. The event is for revenue officers and enforcement professionals. For more details on the content, objectives and who these seminars are for, please click there: Autumn Seminars

Now is the right time to change - LA migration to digital communications Monday 4th September 11am and 3pm
Improving recovery rates - digital engagement for recoveries Wednesday 13th September 11am and 3pm
Reducing inbound calls - never lose a customer Friday 15th September 11am and 3pm
Treble Touch - The killer strategy for best debt collection Monday 18th September 11am and 3pm
Tackling Sundry Debts using digital engagement Tuesday 19th September 11am and 3pm
Introducing chatbots for Revenues and benefits Friday 22nd September 11am and 3pm
Telsolutions Debt Advice and Support chatbot technologies Tuesday 26th September 11am and 3pm
VoiceBOTS - End to end agentless debt recovery. New TECH Wednesday 27th September 11am and 3pm
Making payments easy for customers - Direct to Bank (OBP's) Thursday 28th September 11am and 3pm
Contact centre optimisation - improving recovery rates Tuesday 10th October 11am and 3pm
Making SMS communications secure, improving trust Wedneday 11th October 11am and 3pm
Video Consultations - Resolving issues with hard to reach customers Tuesday 17th October 11am and 3pm

Written by:

Daniel Pearce