2023 Seminar series (Autumn) - Innovation in customer engagement
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Please contact Grace or Dan for more details and to book your space. The event is for revenue officers and enforcement professionals. For more details on the content, objectives and who these seminars are for, please click there: Autumn Seminars
| Now is the right time to change - LA migration to digital communications | Monday 4th September | 11am and 3pm |
| Improving recovery rates - digital engagement for recoveries | Wednesday 13th September | 11am and 3pm |
| Reducing inbound calls - never lose a customer | Friday 15th September | 11am and 3pm |
| Treble Touch - The killer strategy for best debt collection | Monday 18th September | 11am and 3pm |
| Tackling Sundry Debts using digital engagement | Tuesday 19th September | 11am and 3pm |
| Introducing chatbots for Revenues and benefits | Friday 22nd September | 11am and 3pm |
| Telsolutions Debt Advice and Support chatbot technologies | Tuesday 26th September | 11am and 3pm |
| VoiceBOTS - End to end agentless debt recovery. New TECH | Wednesday 27th September | 11am and 3pm |
| Making payments easy for customers - Direct to Bank (OBP's) | Thursday 28th September | 11am and 3pm |
| Contact centre optimisation - improving recovery rates | Tuesday 10th October | 11am and 3pm |
| Making SMS communications secure, improving trust | Wedneday 11th October | 11am and 3pm |
| Video Consultations - Resolving issues with hard to reach customers | Tuesday 17th October | 11am and 3pm |
Written by:
Daniel Pearce