Telsolutions enter a new era with Contact Portal
December 2021 - Telsolutions announce the retirement of its Engage service platform. 'After more than 15 years service the platform is to be retired this month ending a long relationship & friendship with Genesys', said Telsolutions CEO Rob Perry. Services and all users have been migrated over to Telsolutions Contact Portal platform which will pave the way into the future.
Contact Portal and Telsolutions new partnerships have been carefully selected and integrated enabling customers and their service applications to be taken to the next level with best in class services at the cutting edge of customer engagement. Rob Kelly - company secretary and outbound dialler expert.
The pandemic has changed our habits and the behaviour affecting how customers use digital communications. Digital engagement can adapt and adjust quickly to meet these changes & far more efficiently than any historic processes. Contact portal and our new partnerships will be a quantum leap for clients into what is possible to achieve and the outcomes. We are all excited by the possibilities and ideas being delivered into 2022 - Daniel Pearce - Director of business and service development.