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Housing associations

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For housing associations, it can be essential to keep tenants up to date and reduce inbound calls and queries with proactive customer engagement.

Improving communication with residents is a key priority for most housing trusts and since more than 94% of the population carry a mobile phone, there is no better no more immediate way to keep in touch and up to date with residents.

With our two-way SMS solutions, residents can also text back a reply, or use the service to ask a question, bid on housing, raise a complaint or notify the association of any relevant issues. These inbound text messages can be set to auto-route to the correct recipient’s text or email inbox. These can be linked to live chat and chatbot services.

Applications for housing associations

These are the typical applications used by housing associations:

Benefits for housing associations