For hospitals, we offer a sufficiently robust messaging service that can carry out functions to save both time and money.
We can ensure that appointment reminders are sent out, with the ability for the patient to respond immediately to confirm their attendance. Failed appointments cost the NHS approximately £150 per failure, additional text or phone reminders reduce the failure rates by 30%.
Utilising the more advanced solutions that Telsolutions Ltd can offer enables the person who is cancelling an appointment to re-appoint there and then.
Repeat prescriptions, check-ups and clinics
This same service can remind patients when check-ups are due, when repeat prescriptions are ready and when specialist clinics are open. Additionally reviews and discussions around repeat prescriptions can be completely automated via LiveChat.
Hospitals can find our services automate many communications that would take up human resources freeing up administration teams to take care of more urgent tasks.
We can take care of communications to staff about shifts and overtime and ensure that the message gets delivered to the individuals that need to receive it.
This can additionally include emergency and crisis type communications which can be triggered either from a desktop or remotely as the situation requires.
The CoVid-19 crisis has identified that many of the routine appointments that GPs and some hospital consultants can be conducted remotely (especially appointments where results are being discussed).