We help organisations within the gaming sector facilitate better customer service communications.
This includes email, live chat and Facebook messenger, meaning that your customers can contact you using their preferred method of communication.
We can help ease the pressure on contact centre teams by providing alternative ways for customers to self-serve the information they need, such as:
- Setting new passwords
- Confirming identification for Know your customer compliance
- Responding to general queries and comments
- Confirming payments
- Communications about the source of funding for compliance
- Giving customers access to online help tools including gambling help
Our robust communications solutions will ensure that every step of the way your customers can contact you and communicate via their preferred method of communications.
We offer live chat, Facebook chat and WhatsApp for those wanting to keep communication private in public spaces.