November 2020 - Telsolutions launch new Working From Home solutions
Monday 2nd November 2020
Telsolutions announce the upgrade and launch of it’s popular Working From Home, virtual contact centre solution that enables recovery staff to continue customer engagement using secure, best in class communication services.
Since the launch of Working From Home in March 2020, local authority revenue recovery teams and enforcement firms were able to continue customer engagement with staff based from home, securely and productively.
The service offers the full range of customer engagement services blended into proactive campaigns. Opposed to staff having to manually contact customers and trying to manage higher than usual inbound call volumes, this upgraded solution now incorporates Chatbots to manage customer queries.
Staff working from home pose several challenges from productivity, security and monitoring. Telsolutions Working From Home Solution solves all of these issues whilst encouraging customers to self-serve. This service is implemented with very minimal support from IT resources and can typically be up and effective in 48hrs.
For more details and to discuss this, please contact Daniel Pearce