Services

Lorem Ipsm this content needs upadating. Cloud-based services have emerged as the leading alternative to premise-based systems due in large part to their flexibility, accelerated deployment time and cost-effective model. TelSolutions’ hosted predictive dialer is a comprehensive offering that allows organizations to replace their on-premise investments entirely, cost-effectively address capacity issues and support disaster recovery needs.

TelSolutions uniquely offers a robust, multi-channel offering to complement its hosted dialer which includes automated voice messaging, text messaging and email. As a result, organizations can leverage all these communications channels from a unified cloud-based platform.

Core Features:
Leverage a wide range of features to accommodate your dialing needs.

Agent Voice Portal:
Deliver caller information directly to the agent’s desktop through a web-based application.

Campaign Strategy and Management:
Gain real-time visibility into all customer communications and campaign activity.

Inbound IVR:
Reduce the number of inbound, agent-assisted calls by providing customers with more self-service options.

CTI Modules:
Reduce operational costs and deliver superior service through the use of intelligent call routing, screen pops and dynamic call pacing.